HotelO — owned and operated by Dwoing
For product questions, account assistance, technical support and general enquiries.
Use this address for privacy requests, data-processing enquiries and security concerns.
Business / Operator: Dwoing
Brand / Platform: HotelO
Website: https://hotelo.in/
Application: https://app.hotelo.in/
Email: hello@hotelo.in
For questions about HotelO plans, pricing, features, trial access, subscriptions or billing, email hello@hotelo.in.
Please include the business name, account email and the relevant subscription or transaction reference where applicable.
When contacting support about an account or technical problem, provide enough information for us to identify the account and investigate the issue. Do not send passwords, one-time passwords, payment PINs, CVVs, authentication codes or other secrets by email.
Privacy or data-related requests may be sent to hello@hotelo.in. Depending on the request, we may need to verify the identity of the requester and determine whether the relevant data is controlled by HotelO/Dwoing or by a hotel customer using the HotelO platform.
Suspected security vulnerabilities, unauthorised access, accidental exposure or other security concerns should be reported promptly to hello@hotelo.in with a clear description of the issue. Please avoid accessing or disclosing information that you are not authorised to access.
For payment, cancellation or refund questions, contact hello@hotelo.in. See the Cancellation & Refund Policy for the applicable rules.
Support enquiries are handled during the operating/support hours communicated by HotelO. Responses may take longer on weekends, public holidays or during periods of unusually high support volume.
Terms & Conditions
Privacy Policy
Data Processing Agreement
Cancellation & Refund Policy
Shipping & Delivery Policy