HotelO — owned and operated by Dwoing
HotelO is a subscription-based hotel management and CRM software service owned and operated by Dwoing. HotelO provides software tools to hotels, resorts, Airbnbs, homestays, serviced apartments, guest houses and other hospitality businesses.
HotelO may offer monthly, six-month and annual subscription options. Current prices and plan features are displayed on the HotelO pricing page before purchase.
Unless otherwise stated at checkout, a subscription gives the Customer access to the selected HotelO plan for the applicable billing period.
HotelO may offer a 7-day free trial or another trial period expressly shown at the time of registration. Trial availability may be limited to eligible new customers.
If a paid subscription is not activated or purchased after the trial, access may be restricted when the trial ends. If a payment method has been authorised for a post-trial paid subscription, the applicable subscription charge may be processed according to the terms displayed at signup.
The Customer may request cancellation of a subscription through the available account, billing or support process. Cancellation normally prevents renewal for the next billing period.
Unless a specific plan or written offer states otherwise, cancellation does not automatically create a right to a refund for a billing period that has already started.
Because HotelO is a digital SaaS service that provides access to software during a subscription period, subscription fees are generally non-refundable once the applicable paid subscription period has commenced, except where:
If you believe you were incorrectly charged, contact us at hello@hotelo.in with your HotelO account details, transaction reference and a description of the issue.
We may verify account records, payment records and transaction information before approving a refund.
If a payment is debited more than once for the same subscription charge due to a verified duplicate transaction, the excess amount will be reviewed for reversal/refund.
If a payment fails, expires or is reversed by the payment provider, HotelO may restrict paid features until the subscription is successfully renewed or payment is otherwise resolved.
Payments may be processed through third-party payment providers such as Razorpay or other providers made available by HotelO. Payment processing may be subject to the provider's own terms, policies and technical procedures.
HotelO does not intentionally store full payment-card credentials such as CVV or card passwords in ordinary CRM records. Customers should never provide OTPs, PINs, CVVs or payment passwords to HotelO personnel.
HotelO may suspend or terminate an account where reasonably necessary because of unlawful use, abuse, fraud, security threats, unauthorised access, violation of the Terms & Conditions, non-payment or other material breach.
Where an account is suspended or terminated because of Customer misconduct or breach, subscription fees already paid will generally not be refundable, subject to applicable law.
HotelO may discontinue a plan or terminate the service for reasons including legal requirements, security concerns, prolonged non-payment, material breach, fraud or operational/business reasons. Where commercially and legally appropriate, HotelO may provide advance notice of planned discontinuation.
If HotelO permanently terminates a prepaid subscription solely because HotelO elects to discontinue that service and the law or applicable offer requires a refund for the unused portion, the applicable amount will be considered accordingly.
Failure to log in, failure to use available features, temporary business closure, staff changes or choosing not to use the service during an active billing period does not by itself create a refund entitlement.
If HotelO permits a Customer to upgrade or change plans, the billing adjustment will be calculated according to the pricing and billing method displayed or communicated at the time of the change. Any applicable prorating or credit is subject to the applicable billing system and plan terms.
A downgrade may take effect at the next renewal unless the billing interface expressly states otherwise. Certain features or data associated with a higher plan may become unavailable after the downgrade. Customers should export required data before changing plans where appropriate.
Applicable taxes, including GST where applicable, may be added to subscription charges or reflected in invoices according to Indian tax requirements and the Customer's billing details.
Where a refund is approved, it will ordinarily be processed through the original payment method or through the payment provider's supported refund mechanism. The time for the refunded amount to appear in the Customer's bank account or card statement may depend on the payment provider and the Customer's financial institution.
Customers should contact HotelO first where they believe a charge is incorrect so that the issue can be investigated and resolved promptly. Nothing in this policy limits any rights or remedies that cannot lawfully be excluded.
Cancellation of a subscription does not necessarily mean that all Customer data is immediately deleted. Data may remain for a limited period for account closure, backup cycles, security, legal compliance, accounting, dispute resolution or other legitimate purposes described in the HotelO Privacy Policy and Data Processing Agreement.
Where available, Customers should export information they need before the account is permanently closed.
Special promotions, discounted subscriptions, coupons or partner offers may contain additional cancellation or refund conditions. Where clearly disclosed before purchase, those specific conditions will apply to the promotional transaction to the extent permitted by law.
Nothing in this policy is intended to remove or restrict a mandatory right, remedy or protection available to a Customer under applicable law.
Send your request to:
Dwoing / HotelO
Email: hello@hotelo.in
Website: https://hotelo.in/
Please include the account email, business name, transaction/reference number, date of payment and the reason for your request.
Refund and cancellation requests are reviewed based on the account records, applicable plan terms, transaction history, promotional terms and applicable law. We may request reasonable information necessary to verify the request and prevent fraudulent refund claims.
HotelO may update this policy when necessary to reflect changes in the service, pricing, payment arrangements, law or business practices. The latest version published on the HotelO website will apply to future transactions, subject to applicable law and contractual requirements.