HotelO — owned and operated by Dwoing
HotelO is a cloud-based hotel management and CRM software platform owned and operated by Dwoing. The service is provided electronically through the internet and is intended for hotels, resorts, Airbnbs, homestays, serviced apartments, guest houses and other hospitality businesses.
HotelO subscriptions do not normally involve the shipment of physical goods, products, equipment or printed materials. Therefore, no courier, postal or physical shipping charge applies to a standard HotelO subscription.
After successful account registration and, where applicable, successful payment or activation, access to the selected HotelO service is delivered digitally through the HotelO application.
Customers can access the application through:
For paid subscriptions, access is generally activated after successful payment confirmation and completion of any required account or verification process. Activation may be delayed where a payment remains pending, fails, is reversed, or where additional verification is reasonably required.
Where a free trial is offered, trial access is delivered electronically after successful account registration and is subject to the eligibility and conditions displayed during signup.
Customers are responsible for providing an accurate email address and maintaining access to the email account associated with their HotelO account. Login credentials and account-access information should be kept confidential.
HotelO aims to provide continuous access to the service, but temporary interruptions may occur because of maintenance, upgrades, hosting or infrastructure issues, internet failures, security incidents, third-party services or events outside our reasonable control.
Temporary service interruption does not constitute physical delivery failure. Where appropriate, HotelO will take reasonable steps to restore service.
Payment confirmation may be provided electronically through the application, email or the applicable payment provider. The timing of payment confirmation may depend on the payment gateway, bank or other financial institution.
If a Customer enters an incorrect email address or other account information, delivery of account-related communications may fail. Customers should contact hello@hotelo.in for assistance.
If a paid subscription has been successfully charged but the Customer cannot access the purchased service, the Customer should contact us promptly with the account email and payment reference.
We will investigate activation or access issues and, where the issue is attributable to a HotelO technical or billing problem, take reasonable steps to correct it.
HotelO may rely on third-party hosting, payment, email, authentication or infrastructure providers. Delays caused solely by a third-party provider may affect activation or communications, although HotelO will take reasonable steps to resolve issues within its control.
If HotelO or Dwoing separately offers a physical product or service that requires delivery, the applicable order or quotation will specify the relevant shipping method, delivery location, charges and estimated delivery timeline. This policy primarily applies to the standard HotelO digital SaaS subscription.
Because HotelO is delivered digitally, there is normally no physical delivery address requirement for the software subscription. Access is provided online to the Customer's authorised account users.
For SaaS subscriptions, successful account activation and availability of the subscribed features in the Customer's HotelO account constitute digital delivery of the service.
For activation, access or delivery-related questions:
Dwoing / HotelO
Email: hello@hotelo.in
Website: https://hotelo.in/
Customers should also review the HotelO Terms & Conditions, Privacy Policy and Cancellation & Refund Policy.